1. Introduction
Welcome to Lovera AI's Privacy Policy. This notice describes how we collect, use, and protect your personal information and your conversations when you use our emotional support app.
We understand the importance of privacy in intimate conversations and are committed to protecting your emotional safety and the confidentiality of your communications with our artificial intelligence, in accordance with the GDPR and data protection regulations.
2. Data we collect
Identification data
- • Name and surname
- • Email address
- • Phone number
- • Postal address
Browsing data
- • IP address
- • Browser type
- • Pages visited
- • Time spent on pages
Conversation data
- • Messages with the AI (encrypted)
- • Emotional support preferences
- • Session history (anonymised)
3. How we use your data
We use your personal data for the following purposes:
AI Support
To provide you with personalized emotional support through our artificial intelligence
Emotional wellbeing
To improve the quality of emotional support and personalize the AI's responses
Improvement
To analyse (in anonymised form) the effectiveness of the support and improve the AI
Security
To ensure the security of conversations and comply with legal obligations
4. Data sharing
We do not sell, rent, or share your personal data with third parties, except in the following cases:
- With your explicit consent
- To comply with legal obligations
- With trusted service providers acting on our behalf
- To protect our legal rights
5. Data security
We implement appropriate technical and organizational security measures to protect your personal data against:
6. Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
Access
Right to obtain information about your personal data
Rectification
Right to correct inaccurate or incomplete data
Erasure
Right to request the deletion of your data
Portability
Right to receive your data in a structured format
Objection
Right to object to the processing of your data
Restriction
Right to restrict the processing of your data
8. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. Changes will be published on this page with the updated date.
We recommend that you check this page periodically to stay informed about any changes.
9. Contact
For any questions about this Privacy Policy or to exercise your rights, you can contact us:
privacy@lovera.ai
support@lovera.ai
24/7 for urgent matters